The next set of winners in the SaaS market will be companies that enhance interoperability and integrate cloud solutions into a single unified framework or control panel.
We’ve calculated a 60 percent direct saving with the hosted Exchange messaging service, plus a bonus from the redeployment of two full-time IT staff to higher value work.
Our agent network is an extension of our traditional branch network. Agents contact our customers at home or work and conduct business with them in a cost-effective way. Agent turnover is high. Most of them have other jobs and few of them have any specialized knowledge of IT.
The Microsoft partner also offered high system availability backed by a service level agreement. Neostratus impressed us with its depth of experience, local language support for our team and customers, and the self-service features of its control panel—not to mention the low cost.
Within only six months of implementing our hosted Microsoft Outlook with Unified Communication Services solution, we managed to integrate our staff communications, save tens of thousands of euros in travel costs, and free up over 1,500 man-days in staff resources to do what we do best – saving lives on our country’s lakes and rivers.
We had no integrated solution to manage our staff database, no shared calendar to schedule lifeguard shifts or training, no unified communications scheme. Everything was done manually across different platforms. It wasn’t very efficient.
[Communication Service Providers] should look to take advantage of vendors’ expertise by utilizing their cloud enablement services or establishing go-to-market partnerships in order to quickly establish themselves in the market.
We tried to maintain such address books and mail groups manually, but it proved extremely expensive and inefficient, and never had a good acceptance rate by agents. We were looking for a solution that would make change management easy and professional—adding new executives, deleting retired agents, or changing passwords.
As an investment fund, DBH searches for, analyzes and invests into future top-performers in the market who have the potential to become global players in their industries. Neostratus is a company that is on track to be considered a role model in this respect. We expect much from them and so far they have delivered.
Knowing the precise location and availability of our life-saving specialists is absolutely key in emergency situations and thanks to Neostratus’ system, we are now closely connected at all times.