We had no integrated solution to manage our staff database, no shared calendar to schedule lifeguard shifts or training, no unified communications scheme. Everything was done manually across different platforms. It wasn’t very efficient.
Neostratus is an expert in unified communications and collaboration, ranked as the number one cloud focus area for telecom operators accross the world, according to Informa service benchmarking.
Our agent network is an extension of our traditional branch network. Agents contact our customers at home or work and conduct business with them in a cost-effective way. Agent turnover is high. Most of them have other jobs and few of them have any specialized knowledge of IT.
“We see a global trend towards cloud services due to increasingly powerful possibilities for data access. A1 is introducing CE On-Demand’s innovative and highly efficient technology to the Austrian market, adapting it to its special needs with a widespread local presence”
It’s an intense, around-the-clock operation. Our lifeguards are on duty 24/7, providing emergency response at 42 locations around Lake Balaton and all across the country. We perform ten lifeguard courses a year and reach more than a hundred schools with our preventive lectures, with most of our staff working on a volunteer basis.
The Microsoft partner also offered high system availability backed by a service level agreement. Neostratus impressed us with its depth of experience, local language support for our team and customers, and the self-service features of its control panel—not to mention the low cost.
The services provided by Neostratus as a hosting partner are first class. All costs are in the monthly fee with no hidden extras or surprises. Currently, we’re considering extending our arrangements to include hosted Windows SharePoint Services.
The introduction of unified communication services to our organisation made a huge impact on our internal communication flow, making it easier to cope with the 20+% increase in the number of emergency calls year-on-year. Thanks to the business productivity-enhancing qualities of the solution, Hungarian Water Rescue Services has saved thousands of Euros in travel and communication costs and liberated over 1,500 man-days every year in staff resources.
Developing the system in-house seemed like the most expensive option for us, especially because it was important to keep our IT team focused on other critical applications—the software-plus-services model was the main alternative.
Cloud Service Providers must find new ways to help SMEs to do business using the cloud, not just cheaper ways. Trust is a differentiator.
The Neostratus Mobile Mail solution enables Service Provider partners to manage their customers’ experience of messaging and social media across a range of phones from smartphones to featurephones running J2ME or even WAP.