The single biggest revenue opportunity for Cloud Service Providers is as a Cloud Service Brokerage.
Within only six months of implementing our hosted Microsoft Outlook with Unified Communication Services solution, we managed to integrate our staff communications, save tens of thousands of euros in travel costs, and free up over 1,500 man-days in staff resources to do what we do best – saving lives on our country’s lakes and rivers.
Developing the system in-house seemed like the most expensive option for us, especially because it was important to keep our IT team focused on other critical applications—the software-plus-services model was the main alternative.
Business dynamics and economic growth combined with strong potential in the fast developing SME market drive the need for cloud services in the Gulf region and highlight the untapped opportunity to offer integrated solutions. We have received very positive feedback in our discussions with a number of leading telecom companies in UAE, Oman, Bahrain, Kuwait and Saudi Arabia about our portfolio and capabilities to enable them not only to providing compelling service offerings but also to support th…
Christian HessBusiness Development DirectorNeostratus
Telcos have an opportunity to grow into the role of cloud ecosystem manager, leveraging their network and financial assets.
Forrester Research, 2012
We tried to maintain such address books and mail groups manually, but it proved extremely expensive and inefficient, and never had a good acceptance rate by agents. We were looking for a solution that would make change management easy and professional—adding new executives, deleting retired agents, or changing passwords.
Our agent network is an extension of our traditional branch network. Agents contact our customers at home or work and conduct business with them in a cost-effective way. Agent turnover is high. Most of them have other jobs and few of them have any specialized knowledge of IT.
The Microsoft partner also offered high system availability backed by a service level agreement. Neostratus impressed us with its depth of experience, local language support for our team and customers, and the self-service features of its control panel—not to mention the low cost.