Our agent network is an extension of our traditional branch network. Agents contact our customers at home or work and conduct business with them in a cost-effective way. Agent turnover is high. Most of them have other jobs and few of them have any specialized knowledge of IT.
SaaS is a market that lacks substantive differenciation. Service Providers must blend services for unique propositions.
Telcos have an opportunity to grow into the role of cloud ecosystem manager, leveraging their network and financial assets.
Neostratus is an expert in unified communications and collaboration, ranked as the number one cloud focus area for telecom operators accross the world, according to Informa service benchmarking.
[Communication Service Providers] should look to take advantage of vendors’ expertise by utilizing their cloud enablement services or establishing go-to-market partnerships in order to quickly establish themselves in the market.
Business dynamics and economic growth combined with strong potential in the fast developing SME market drive the need for cloud services in the Gulf region and highlight the untapped opportunity to offer integrated solutions. We have received very positive feedback in our discussions with a number of leading telecom companies in UAE, Oman, Bahrain, Kuwait and Saudi Arabia about our portfolio and capabilities to enable them not only to providing compelling service offerings but also to support th…
Developing the system in-house seemed like the most expensive option for us, especially because it was important to keep our IT team focused on other critical applications—the software-plus-services model was the main alternative.
Cloud Service Providers must find new ways to help SMEs to do business using the cloud, not just cheaper ways. Trust is a differentiator.
69% of SMBs prefer to procure SaaS apps from a single trusted vendor.
We tried to maintain such address books and mail groups manually, but it proved extremely expensive and inefficient, and never had a good acceptance rate by agents. We were looking for a solution that would make change management easy and professional—adding new executives, deleting retired agents, or changing passwords.